Amna Sheikh's Blog – July 2017 Archive (1)

Why Social Media is the Future of Customer Service

It’s 2017 and isn’t it obvious that all big and small companies have social media presence and offer customer support? Haven’t all of them boarded the social media bandwagon already? Well, yes and no. It’s true that a lot of companies offer social media customer support to some extent and satisfaction but not all of them yet consider it their primary source of customer support.

Who uses Social Media for Customer Support?

Facebook has 1.86 billion monthly active users,…

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Added by Amna Sheikh on July 1, 2017 at 11:35pm — No Comments

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