Pakistan Ranks Among Top Outsourcing Destinations

[Riaz Haq]

Menlo Park based oDesk has ranked Philippines and Pakistan as the top two outsourcing destinations in terms of growth, value for money and customer feedback.

oDesk helps its clients with tools, technologies and services to hire and manage remote work teams. Other companies in its category, including Elance, Guru and RentACoder, create marketplaces in which employers and freelancers can contact one another. These sites often manage the payments, and make money by charging membership fees and/or take a cut of the payment. The cuts can range from 4 percent to 15 percent.

According to oDesk, Pakistan experienced 328% growth in its outsourcing business in 2007-8, second only to Philippines (789%) on a list of seven top locations that include US (260%), Canada (121%), India (113%), Ukraine (77%) and Russia (43%).

Pakistan ranks number one in value for money for developers and data entry and number two overall behind the Philippines where the cost of answering calls is about half of the cost in Pakistan. Pakistan is well ahead of India and just behind the number 1 ranked United States in customer satisfaction.

The growth of outsourcing within the US and Canada as well as the high customer satisfaction data for North America are particularly noteworthy. It seems to indicate that more and more North American companies are showing preference for outsourcing close to home. New technology appears to be helping close the cost gap between North America and the rest of the top seven outsourcing destinations.

In addition to oDesk's view of Pakistan as a preferred outsourcing destination, Gartner, in its 2008 report ‘Analysis of Pakistan as an Offshore Service Location’ said the major factor behind upgrading Pakistan to first tier status for outsourcing is the lower salaries and better infrastructure advantages than other offshore destinations. “The salaries of IT professionals in Pakistan are approximately 30% lower than those in India, while telecommunication costs are also lower as compared to any other offshore locations, which make Pakistan an attractive outsourcing destination.”

oDesk says that "the results … the Philippines and Pakistan rank the highest in this admittedly simplistic analysis, which must be taken with a grain of salt." It adds, "There are many factors to be taken into consideration when hiring contractors to your workteams. But, in the meantime, congratulations to providers in these two countries for topping the list! Fans of outsourcing to the Philippines and Pakistan will also be glad to know that they were also the fastest growing countries on oDesk, by hours worked, from 2007-2008."

Here are two videoclip about Outsourcing to Pakistan:



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Should Pakistanis be Proud of Their Country?

[Riaz Haq]

Pakistan-born Imran Aftab was traveling in 2004 when an AOL Time Warner colleague posed a rude question.

“Imran, you’re from Pakistan, yet you seem normal,” Aftab recalled. “What is the problem with the rest?”

Aftab, then director of global outsourcing at AOL, spent half an hour explaining that there was more to the millions of Pakistanis than the public perception after the Sept. 11, 2001, tragedy.

“People see all bad news. I thought, ‘How can I change things even at a small scale through business?’ ”

After that trip, the chemistry major decided to use his knowledge of outsourcing at AOL to start his own business that could make money while also helping his fellow citizens in Pakistan.

The business he created is called 10Pearls, a profitable custom software company based in Herndon, Va., and Pakistan. The company has more than 150 software experts supervised by Aftab’s brother in a 33,000-square-foot office in Karachi. Only about 15 employees work in Herndon.

Aftab creates customized software for all kinds of interfaces, including mobile platforms, kiosks and Web sites. Clients include NVR, Time Warner Cable, Discovery Education, National Geographic and Zubie, a spinoff of Best Buy.

For Zubie, 10Pearls helped develop an Android and Apple application that allows people to see where their cars are located, diagnose auto repair issues and track historical routes.

Although 10Pearls is relatively small, with revenues of less than $10 million, Aftab said it has been profitable since it began 11 years ago making Web pages for handyman businesses.

The company, which Aftab calls a social experiment, reminds me of the “double bottom line” businesses that Washington sports mogul Ted Leonsis espouses. That refers to business that earns profits while accomplishing some social good.

“I see that business causes positive impact,” said Aftab, who makes three visits a year to his native country. “It can change things even at a small scale. Business is a good way for people to learn about each other.”
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“I see that business causes positive impact,” said Aftab, who makes three visits a year to his native country. “It can change things even at a small scale. Business is a good way for people to learn about each other.”

The enterprise isn’t all about altruism.

Pakistan is a good candidate for outsourcing because of its large English-speaking population — 180 million or so — that is tech-savvy, has mathematical skills and whose labor costs are far below that of the United States and other developed countries.

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He knew the bigger money was in developing software applications, but he had to build experience first. He quit AOL Time Warner in 2005 and worked as a consultant while he grew 10Pearls.

Bigger contracts started coming in, including one from a big telecommunications firm that needed help. During the Great Recession that started in 2008, business stagnated and 10Pearls pivoted to mobile applications.

“I could see that mobile was going to grow explosively,” he said.

The company’s big break arrived in 2011, when it won a highly competitive contract to build a mobile application for Social Radar, a Washington company started by Blackboard co-founder Michael Chasen. A key part of Social Radar’s business is that the app allows users to interact with people in the immediate vicinity.

The deal with Chasen helped establish 10Pearls’ credibility. That led to more and larger mobile app contracts....


http://www.washingtonpost.com/business/economy/pakistan-native-trie... 

[Riaz Haq]

#Pakistan PM Abbasi inaugurates Digi Skills program for #ICT #training of youth. #digital #technology

https://www.geo.tv/latest/179759-pm-abbasi-inaugurates-digi-skills-...

Prime Minister Shahid Khaqan Abbasi inaugurated the Digi Skills programme on Thursday, aimed at imparting ICT training to one million youth through online modules.

Addressing the ceremony, the Prime Minister said the present government has delivered in many fields by building motorways, ports, airports and power plants but the advancement in information technology sector is its most important contribution in the last five years.

The premier said that the Digi Skills programme will equip youth to get online jobs and earn money in a non-traditional manner. He said that he has full faith in the youth of the country and expressed confidence that women in particular will lead in e-commerce and digital skills.

The world is changing fast due to a revolution in information technology, he noted, adding that it is the government's responsibility to fully facilitate the private sector to take initiative and lead the way.

He said that the government on its part remains committed to ensuring availability of broadband in every inch of the country.

Speaking at the inauguration ceremony, Minister of State for Information Technology and Telecommunications Anusha Rehman hailed the Digi Skills program as an important step forward in the sector. She said the program will create online employment opportunities to enable youth to earn 200 to 300 dollars per month.

She further pointed out that Pakistan is emerging as an IT leader in the world, and with the help of this program, youth from across the country will be providing their services to the entire world.