Pakistan's Digital Public Infrastructure (DPI) Initiative Transforming Lives

by Riaz Haq

Jul 19, 2024

Pakistan's journey to build a digital public infrastructure (DPI) began in March 2000 with the establishment of NADRA, the National Database and Registration Authority. The Gates Foundation defines DPI as follows: "DPI is a digital network that enables countries to safely and efficiently deliver economic opportunities and social services to all residents. DPI can be compared to roads, which form a physical network that connects people and provides access to a huge range of goods and services...... strong DPI has three foundational systems—identity, payments, and data exchange—that together can make life easier in important ways". 

Digital Public Infrastructure. Source: World Economic Forum

Transformational Impact:

An article recently published on the World Economic Forum website sheds light on how Pakistan's digital public infrastructure is transforming lives in rural Pakistan. Here's how it begins: 

"On a scorching day with temperatures soaring to 42 degrees, Manzoora, a mother from the flood-stricken district of Shaheed Benazirabad, rural Sindh, Pakistan, made a significant leap: she withdrew cash from her own bank account for the very first time. This milestone was made possible through a mobile cash transfer programme initiated by the Sindh government, which partnered with digital service providers to empower citizens like Manzoora. This is just one example of how DPI is changing the lives of millions of Pakistanis". 

An earlier UNDP report  titled "DigitAll: What happens when women of Pakistan get access to digital and tech tools? A lot!" written by Javeria Masood has also described the socioeconomic impact of technology in Pakistan in the following words:

"The world as we know it has been and is rapidly changing. Technology has proven to be one of the biggest enablers of change. There has been a significant emphasis on digital training, tech education, and freelancing in the last several years especially during the pandemic, through initiatives from the government, private and development sectors. Covid-19 acted as a big disrupter and accelerated the digital uptake many folds. In Pakistan, we saw the highest number of digital wallets, online services, internet-based services and adaptability out of need and demand". 

Digital Identity: 

NADRA launched Computerized National Identity Card (CNIC) the same year it was established. It uses biometric data and personal information to confirm the identity of the cardholder as a citizen of Pakistan. The CNIC card is used across the country for voting in elections, opening bank accounts, issuing passports, getting driver's licenses, registering marriages and divorces, completing real estate transactions, participating in social safety net programs like Benazir Income Support, obtaining mobile phone numbers/sims, purchasing tickets for airlines and railways, etc etc. 

The introduction of CNIC was a "foundational change, positioning Pakistan among a select group of nations equipped to manage comprehensive digital identities for over 240 million citizens", according to the World Economic Forum. Within four years of launching the Benazir Income Support Program (BISP) – a social protection initiative to alleviate poverty – CNIC issuance to adults increased by 72%. 

 

Pakistan Instant Payment System. Source: State Bank of Pakistan



Payments:

Digital identity enables payments from the government to citizens as well as financial transactions among individuals, businesses and government entities. The introduction of RAAST, an instant low-cost payment system launched in 2021 by the State Bank of Pakistan, has spurred digital payments in the country.  It seamlessly and securely connects government entities, a variety of banks, including microfinance banks (MFBs),  electronic money institutions (EMIs) and State Bank authorized payment service providers (PSPs). 

QR Codes: 

This year, the State Bank of Pakistan has launched P2M (Person to Merchant) services. These allow people with electronic wallets in their mobile phones to pay for goods and services using merchants' QR codes. “The P2M service will enable payment acceptance by businesses using quick response (QR) codes, Raast Alias, IBAN and request to pay (RTP),” the Central Bank said in an announcement. 

"All REs (regulated entities) shall enable…capabilities for processing P2M transactions via their delivery channels including mobile apps, internet banking portals and USSD channels (where applicable) by March 01, 2024." The central bank asked Raast merchant service providers (MSPs) to ensure that customers are not charged any fee on their purchases, by merchants or third parties.

"MSPs may…charge a reasonable fee from merchants for the services provided; however, they are encouraged to initially waive off such charges to promote merchant adoption."

RAAST Uptake:

Raast, the State Bank of Pakistan's Instant Payment System, is playing an important role in facilitating free, convenient and secure real-time transactions across the country, according to a report published by the State Bank of Pakistan. During Q3 of FY24,  Raast processed 140 million transactions totaling Rs. 3,437 billion.

Digital transactions took center stage in Pakistan's financial landscape during Q3 FY 2023-24, capturing a commanding 83% of 844 million total retail payments processed by Banks and Electronic Money Institutions (EMIs), while the remaining 17% were Over-the-Counter (OTC) transactions at banks’ branches, reports Mettis Global. 

Pakistan National Socioeconomic Registry. Source: Maintains

National Socioeconomic Registry:

The National Socio-economic Registry has been created . It will be regularly updated to keep it current and deliver services to the Pakistanis most in need. The effort started in earnest in 2020 to hand out Rs. 12,000 per family to 3 million most affected by the COVID19 lockdown. Here's how a Pakistani government website describes the digital registry architecture:

"The Cognitive API architecture for Ehsaas’ National Socio-Economic Registry 2021 is one of the six main pillars of ‘One Window Ehsaas’. With the survey, which is building the registry currently 90.5% complete nationwide, Ehsaas is firming up its plans to open data sharing and data access services for all executing agencies under the Poverty Alleviation and Social Safety Division (PASSD). Data sharing will be done through the Cognitive API Architecture approach. The deployment of Ehsaas API architecture for data sharing will allow executing agencies to access data from the unified registry in real-time to validate beneficiary information. This will empower them to ascertain eligibility of potential beneficiaries". 

DPI Future Plans:

In future, Pakistan is set to launch several ambitious DPI initiatives, including expanding the RAAST payment system, implementing a nationwide digital health records system, and launching a blockchain-based land registry. These projects promise to drive efficiency and transparency across multiple sectors, positioning Pakistan as a pioneer in the global digital landscape, according to a report by the World Economic Forum. 

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  • Riaz Haq

    Pakistan Digital Authority: Building a Citizen-Centric Digital Future

    https://www.fairobserver.com/business/technology/pakistan-digital-a...

    Perhaps most impactful are Women’s Digital Wallets, which enable direct, secure and transparent transfer of financial assistance to female beneficiaries. By giving women personal control over funds and access to digital financial tools, the initiative strengthens financial autonomy, encourages savings behavior and enhances women’s participation in household and community decision-making.

    Together, these interconnected efforts demonstrate a comprehensive approach to inclusive development. This not only expands digital infrastructure but also ensures that vulnerable populations can meaningfully benefit from it through improved service access, economic empowerment and greater social equity

    The establishment of the Punjab Enforcement Regulatory Authority as a gender-sensitive digital governance model has shifted women’s roles in decision-making and enforcement, while simultaneously highlighting that digital reform can go hand in hand with social inclusion.

    Strengthening digital sovereignty
    Over the past few years, Pakistan has been building its digital infrastructureand deploying no less than 140 applications, launching 126 portals and automating 31 ministries. Telecom development is remarkable, with 200 million subscribers, 60% of the population using mobile broadband and 31 million locally-produced handsets. The installation of three submarine cables (Africa-1, 2Africa and SEA-ME-WE 6) helps to increase the capacity of the internet while enhancing the country’s control over digital connectivity. The government is also implementing regulatory changes that will soon enable 5G technology, Mobile Virtual Network Operators (MVNOs) and infrastructure sharing, all of which are expected to transform the internet access landscape in the coming decade.



    Innovation, skills and the digital economy
    The dream for Pakistan keeps on changing along the lines of technology and innovation. Through the National AI Policy 2025 and the National Semiconductor Program, 7,200 people have been trained in chip design. Plus, more than 300 startups have received support and the Pakistan Startup Fund helps international accelerators. Furthermore, SkillTech and DigiSkills have given 920,000 learners certifications from Google, Huawei, Microsoft and AI companies.

    Pakistan has achieved $3.8 billion in IT exports, participated in 14 global exhibitions and attracted foreign direct investment worth Rs 700 million as its achievements. Furthermore, the representation of women has been increasing, with women accounting for 25-38% of the trainees and 84 women-led startups achieving success. Collectively, these initiatives point to a developing and digitally empowered ecosystem that not only promotes economic growth but also facilitates social inclusion.

    The Ministry of IT & Telecom credits the Prime Minister’s leadership, the Field Marshal’s support and the regulatory and operational teams’ unyielding efforts as the primary factors behind turning the vision into reality. Pakistan has a straightforward plan: establish enabling environments, implement procedures, set guardrails and provide training when necessary. The year 2025 was a phase of laying the groundwork. 2026 is expected to be a year of large-scale, robust and leading initiatives. Pakistan is poised to be a technology powerhouse, not just embracing the digital era but driving the next three decades of technological advancement. This positioning is expected to generate significant wealth, enhance inclusivity and boost the country’s international competitiveness.

    on Tuesday

  • Riaz Haq

    Pakistan Digital Authority: Building a Citizen-Centric Digital Future

    https://www.fairobserver.com/business/technology/pakistan-digital-a...

    Artificial intelligence: Promise and risk
    AI is rapidly emerging as one of the most influential technologies of the 21st century, offering significant potential to improve efficiency, governance, education and economic opportunity. In Pakistan, this promise is already being explored in some institutional arenas. For example, courts and several provincial governments are beginning to experiment with AI tools to improve administrative efficiency, such as case management and document review, helping reduce bureaucratic delays and improve service delivery.

    Alongside government adoption, regulators are actively considering how to govern AI in complex sectors like finance. The State Bank of Pakistan (SBP) and related bodies are engaged in drafting frameworks and guidelines that could govern how AI and algorithmic systems are used in the banking sector, with an emphasis on issues such as data security, fairness and transparency, aligning with broader digital policy priorities found in Pakistan’s national AI strategy discussions.

    In the education sector, AI-driven technologies are reshaping traditional practices. Smart learning platforms, virtual tutors and automated assessment tools have begun to offer more personalized learning pathways for students and reduce routine administrative burdens for teachers. Studies show educators experiencing efficiency gains and improved engagement when using AI for lesson planning and content generation, though these benefits are highly uneven across contexts.

    However, these technological advances are not evenly distributed. Persistent challenges such as inadequate digital infrastructure, limited internet access, uneven device availability and low levels of digital literacy continue to hinder equitable AI adoption across Pakistan’s education system and beyond. Research on digital inclusion highlights how rural and marginalized communities, in particular, remain disproportionately excluded from the advantages of AI, compounding existing inequalities rather than closing them.

    Moreover, without robust governance, AI systems can pose real risks, from reinforcing biases or misinterpretations to exposing sensitive data if privacy safeguards are absent. Ethical considerations around algorithmic fairness and transparency are increasingly part of policy debates, especially as stakeholders call for frameworks that protect both citizens and institutions as AI becomes more widespread.



    The Pakistan Digital Authority: A central role
    The PDA is positioned as the principal institutional mechanism for translating the country’s digital vision into coordinated national action. Tasked with implementing the National Digital Master Plan, built upon the pillars of digital economy, digital society and digital governance, the Authority is responsible for aligning federal and provincial initiatives, formulating a National Data Strategy and establishing standards for cloud infrastructure and data interoperability. Through these functions, the PDA seeks to transform fragmented digital efforts into a unified and strategically directed national framework.

    When effectively implemented, the PDA can integrate Pakistan’s diverse digital initiatives into a cohesive, future-ready system capable of delivering measurable social and economic benefits. Coordinated governance structures, interoperable data systems and standardized infrastructure can significantly enhance administrative efficiency, enable evidence-based policymaking and expand access to public services across region

    on Tuesday

  • Riaz Haq

    Pakistan Digital Authority: Building a Citizen-Centric Digital Future

    https://www.fairobserver.com/business/technology/pakistan-digital-a...

    When effectively implemented, the PDA can integrate Pakistan’s diverse digital initiatives into a cohesive, future-ready system capable of delivering measurable social and economic benefits. Coordinated governance structures, interoperable data systems and standardized infrastructure can significantly enhance administrative efficiency, enable evidence-based policymaking and expand access to public services across regions.

    The Authority’s long-term effectiveness, however, will depend on governance capacity, institutional coordination and sustained political commitment. Transparent regulatory mechanisms, clear implementation roadmaps and measurable performance benchmarks are essential to ensure that digital strategies translate into tangible outcomes. Strengthened collaboration among federal institutions, provincial governments and private-sector stakeholders can further reduce duplication, optimize resource allocation and accelerate nationwide digital progress.

    Equally significant is the PDA’s potential role in fostering citizen trust and inclusive participation. Prioritizing data protection, accessibility and user-centered service design can ensure that digital transformation improves everyday governance, economic opportunity and social welfare. Investments in digital skills development, infrastructure expansion in underserved areas and support for innovation ecosystems will be necessary to broaden participation in Pakistan’s evolving digital landscape.

    Over time, a fully functional PDA could serve as the institutional backbone of a modern digital state, supporting sustainable growth, administrative modernization and improved quality of life. Its success will ultimately be measured by how effectively digital transformation contributes to inclusive development, regional competitiveness and tangible improvements in citizens’ lived experiences.

    The real test ahead
    The success of Pakistan’s digital future will not be based on the number of apps launched or platforms used, but by the tangible impact of technology on public trust, opportunities and citizen rights. A digital Pakistan must be inclusive, encompassing all urban and rural populations, as well as both the connected and the isolated.

    on Tuesday